Let’s face it, it is always easier to stick with an incumbent provider instead bringing in a new partner. The reasons are many, including I.T. connectivity, customer service, sales familiarity, and knowledge of your business. However sticking with your current carrier might not always be the best option for your business. Here are four reasons that might indicate it is time to make a switch.
1. Not using the Latest Information Technology
In today’s modern world, knowledge is power, and no more so than in today’s competitive supply chain environment. The days of monitoring your supply chain via spreadsheets are over. If your carrier does not have the tools necessary from an I.T. perspective to assist in managing your business on a day to day basis, then it is time to take a look at alternate options. One of those options might be to research I.T. connectivity methods with your carrier through a third party supply chain platform.
2. Un-competitive Rates
If your current carrier is simply not market competitive it might be time to either have a rate conversation or take your services out to bid. The term un-competitive will largely be defined within your own corporate culture and how much you are willing to spend to remain with a company that provides good service. It is not always about the lowest rates…just market competitive rates for a fair competitive service.
3. Service Standards
With many carriers offering similar services (ie moving boxes from A to B), one huge differentiator is the level of service that is provided by your carrier. If the level of customer service offered by your incumbent carrier has slowly deteriorated over the course of your business dealings, it might be time to shop for a carrier that is eager to provide you with stellar service.
4. Internal Changes
As your company grows, it is important that your existing carriers grow with you. If you have outgrown the service capabilities of your carriers, whether it is in I.T. requirements or shipment volumes, then now is a good time to start identifying any current shortfalls. Once identified, start looking for ways to address those needs in preparation to take your supply chain to the next level and increase your competitive advantage.